Review Policy

Defined terms (such as Platform, Professional, Supplier, Business User, Content and Account) have the meanings given in the Humble Hammer Terms of Use, which this Review Policy forms part of.

1. Purpose of this policy

Reviews and ratings help users make informed decisions about Professionals, Suppliers, products, tools and materials. This policy explains who may submit a review, what a review must contain, what is not allowed, and how we moderate reviews. It applies in addition to the Terms of Use and the Community Guidelines.

By submitting a review, you agree to this policy.

2. Who can submit a review

You may submit a review where you have a genuine, relevant experience:

• a review of a Professional may only be submitted where you have had a genuine project, service, quote or relevant business experience with that Professional. We may ask you to identify the relevant project or provide reasonable supporting information;
• a review of a product, tool or material may be submitted without a Humble Hammer project, but must be based on genuine use, purchase, testing or relevant experience.

You must have legal capacity to submit a review and must comply with the eligibility requirements in the Terms of Use.

3. What every review must do

A reviewer must:

• provide an honest and independent opinion;
• base the review on a genuine experience;
• distinguish fact from opinion where appropriate;
• disclose any personal, employment, family, competitive, financial or commercial connection that could affect the review;
• disclose any incentive received for providing the review;
• avoid claims the reviewer cannot reasonably substantiate;
• avoid publishing unnecessary personal, confidential or identifying information; and
• comply with this policy, the Community Guidelines and the Terms of Use.

4. What is not allowed

You must not:

• create, arrange or publish a fake or misleading review;
• review an experience that did not occur;
• submit multiple reviews to manipulate a rating;
• impersonate another person or misrepresent your identity;
• offer or accept an incentive that is conditional on a positive review;
• pressure a person to remove, change or withhold an honest review;
• submit a retaliatory review unrelated to the relevant experience;
• use artificial intelligence to fabricate an experience or a factual allegation;
• arrange reviews from employees, family members, contractors or associates without clear disclosure;
• submit a competitor review without clearly disclosing the conflict;
• threaten a negative review to obtain money, free work or another improper benefit; or
• publish unlawful, defamatory, abusive, discriminatory or privacy-invasive material.

5. Incentivised reviews

An incentive offered for a review must:

• be available on equivalent terms regardless of whether the review is positive or negative; and
• be prominently disclosed in the review.

We may remove or label reviews where an undisclosed or conditional incentive is involved.

6. Responses and reporting

Professionals and Suppliers may respond publicly to reviews about them and may report a review they reasonably believe is fake, misleading, conflicted, defamatory, abusive, privacy-invasive, the subject of a genuine legal dispute, or otherwise contrary to this policy or the Terms of Use.

Any user may report a review using available reporting tools or by contacting support@humblehammer.com.au. A report should include enough information for us to locate and assess the review.

7. Moderation

We may:

• request supporting information from the reviewer or the reviewed party;
• temporarily restrict the visibility of a review while we investigate;
• add a label or contextual information;
• remove irrelevant personal information;
• remove or restrict a review;
• prevent further reviews from an Account;
• adjust a rating affected by removed or invalid reviews; or
• take no action where the review does not breach our policies.

We do not guarantee that every review has been verified or that every factual statement in a review is correct. A decision not to remove a review does not mean Humble Hammer adopts or endorses it.

Where reasonably practicable, we will give notice of a moderation decision and an opportunity to request an internal review of that decision.

8. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Reviews must comply with Australian Consumer Law, including the prohibitions on misleading or deceptive conduct and on false or misleading representations.

9. Contact

Questions or reports about reviews may be sent to support@humblehammer.com.au.